Privacy Policy

Last updated: October 10, 2021

This privacy policy explains how Panda du Nord ('' we '' or '' us '') processes your personal information.

1. Data controller

The legal entity responsible for the processing of your personal data is:

du Nord ApS

Øster Parkvej 2

8270 Højbjerg

customerservice@pandadunord.com

CVR: DK38650963

2. Description of the treatment

Below we have explained the purposes for which we process your personal information.

2.1 When you make a purchase on our site

In connection with you purchasing our goods, we will process personal information about you. We process your personal information in order to deliver the goods you have ordered.

We process various personal information about you, including name, address, email address and telephone number.

The legal basis for the processing of your personal data is Article 6 (1) of the Data Protection Regulation. 1, letter b, as the processing is necessary for the fulfillment of the contract to which you are a party. Where the processing of your personal data is not sufficiently related to the fulfillment of the agreement, the processing of your personal data will instead take place on the basis of GDPR , Article 6, para. 1, letter f, where our legitimate interest is to manage our sales.

We can share your information with our IT suppliers, partners, warehouse and shipping company.

We will keep your information for as long as necessary to manage our sales. However, we basically store your personal information for this purpose in the current financial year plus 5 years in accordance with the rules of the Accounting Act.

2.2 Newsletter

You have the opportunity to sign up for our newsletter so you can receive news and extraordinary offers. In order to send you the newsletter, we process personal information about you.

We process personal information about you in the form of your email address, which we need to send you the newsletter.

The legal basis for the processing of your personal data is the balancing of interests rule in Article 6 (1) of the Data Protection Regulation. 1, letter f. According to the Marketing Act, you can always withdraw your consent if you no longer wish to receive the newsletter.

We may share your information with our IT suppliers and partners.

We will keep your information for as long as necessary to be able to send you our newsletter. We generally store your information one year after you unsubscribe from our newsletter for use in documentation.

2.3 Social media

We have a company page on a number of social media that you can visit and use. Together with the social media, we are jointly responsible for the collection of personal information about you when you visit our page on the social media.

You can read the agreement on shared data responsibility with Facebook and Instagram here.

You can read in Facebook's privacy policy what information is collected and how it is processed when you visit our Facebook page. Read more in Facebook's privacy policy here.

You can read in Instagram's privacy policy what information is collected and how it is processed when you visit our Instagram page. Read more in Instagram's privacy policy here.

We also process the information about you that you send to us, e.g. in connection with a direct inquiry from you to us on one of the above platforms. This will typically be the name and your question to us.

The legal basis for the processing of your personal data is Article 6 (1) of the Data Protection Regulation. 1, letter f, as we have a legitimate interest in gaining knowledge of the users of our pages on social media.

We do not store, and do not have access to, information about your online behavior, which is collected by the social media mentioned above. We are only given access to aggregated statistical information about the number of visitors etc.

Transfers to countries outside the EU / EEA

We or our data processors may transfer your personal information to countries outside the EU / EEA. You can read more below about which countries we and our data processors can transfer personal information to:

Klaviyo, USA: See the list of sub-processors here.

Shopify, Canada: See the list of sub-data processors here.

3.1 Transfer basis
Canada has been assessed by the Commission, with certain restrictions, as countries which, in general, either through legislation or through other measures, ensure an adequate level of protection of personal data. Our data processor's processing of your personal data is covered by this adequacy decision.

When transferring to countries that are not assessed by the Commission as countries that ensure an adequate level of protection, we will ensure that there are the necessary guarantees using the Commission's standard contracts, as published by the Commission or by other contracts approved by competent authorities.

You have the opportunity to get a copy of this contract / agreement by contacting us at customerservice@pandadunord.com (enter 'privacy' in the subject field).

You can also read the agreement with Klaviyo here.

4. Mandatory information
The information you provide in connection with the purchase is mandatory. If you do not provide this information, we will unfortunately not be able to enter into an agreement with you to deliver our goods to you.

5. Your rights
You have the following rights:

You have the right to request access to, correction of or deletion of your personal information.
You also have the right to have the processing of your personal data restricted.
If the processing of your personal data is based on your consent, you have the right to revoke your consent at any time. Your revocation will not affect the legality of the processing carried out prior to your revocation of your consent. You may revoke your consent and make use of your rights as set forth below.
You have the right to receive the personal information that you have provided yourself in a structured, commonly used and machine-readable format (data portability).
You can always lodge a complaint with a data protection supervisory authority, e.g. The Data Inspectorate.
In addition, you have the right to object to our processing of your personal data in the following cases:

If our processing of your personal data is based on Article 6, para. Article 6 (1) (e) (public interest or exercise of public authority) or Article 6 (1) 1, letter f (balancing of interests), see above under the basis for processing, you have at all times the right to object to such processing for reasons that may relate to your special situation.
Likewise, you have an unconditional right to object to our processing of your personal data if we process your information for the purpose of direct marketing.
You can make use of your rights by sending us an email at customerservice@pandadunord.com (enter 'privacy' in the subject field).

There may be conditions or limitations to these rights. It is therefore not certain that you e.g. has the right to data portability in the specific case - this depends on the specific circumstances in connection with the processing activities.