FAQs

Where is PANDA du NORD from?

PANDA du NORD is from Aarhus, Denmark.

What is the best way to contact PANDA du NORD?

You can either contact us through our chat on our webshop or on our mail customerservice@pandadunord.com.

Please note that we reply to emails from Monday to Friday as quickly as possible.

Shipping

How long is the delivery

We strive to send all orders within 4-8 business days.

What countries do you ship to?

At the moment we ship to all countries in Europe. If you are located outside Europe, please contact our customer service and we will see if we can ship to your location.

Can I track my package?

Absolutely. Once your order has been shipped you will receive a tracking number by e-mail. Please note that it may take a couple of hours for your tracking number to become active.

Good idea to check your tracking number to avoid any delivery issues.

Payments

What payment methods do you accept?

We accept payment with the following credit cards: Visa card, Mastercard, American Express & Visa Electron. We also accept payment with PayPal, Mobile Pay, Apple Pay and Google Pay. The sum will be deducted from your account once the order is shipped.

Returns

How do I return an order?

Please contact our customer service and they will instruct you on how to return your order.

What is your return policy?

We have a 14 days return policy to ensure that you have enough time to decide.

Do you provide free returns?

We do not provide free return labels. Customers are responsible for return shipping.

I have received a defect product. What should I do?

Please send a photo and description of the defected item to customerservice@pandadunord.com so we can help resolve the issue.

If I return an order, when do I get my money back?

We process your return as soon as we get it, but it can take up to 10 days before the money is back in your account if you paid by credit card. If you have paid with PayPal it can be a few days only.

Please note that we refund via the same payment method that you used when placing the order.

Orders

Will I get a confirmation of my order?

Yes, you will automatically receive an email confirming the order. If you somehow did not receive an order confirmation please contact us.

Can I make changes to my order after it has been placed?

If you wish to make changes to your order, please contact our customer service and we will see if it is possible.